Support
Support for every VirusGuard Pros product is by email — one address for everything:
We don't publish a phone number and we don't run a call center. Email lets us actually look at your problem, check your license, and answer with a fix instead of a script. FrostWatch customers: sign off as writing to the FrostWatch Team — same address, same humans.
Get a Faster Answer
Product name, and whether you checked out here via Stripe, or through our Gumroad store — plus the email address you used at checkout.
Your key is in the delivery email. Paste it in — we can look up its plan, devices, and status immediately. Never post it publicly.
Windows 10 or 11, what you clicked, and the exact words of any error message (a screenshot is even better). “It doesn't work” takes us three emails; the error text takes one.
One or two sentences is plenty. If it's urgent — a PC you need for work — say so in the subject line.
Activation Help
First, check your spam/junk folder — license emails are automated and filters love them. Search for “FrostWatch” or check the address you used at checkout (work and personal inboxes get mixed up often). Still nothing after 15 minutes? Email frizzlelogger@gmail.com from the checkout address and we'll resend your key and download link.
Copy-paste the key from the email rather than typing it — look-alike characters (0/O, 1/l) are the usual cause. Also make sure you're entering the key in the right product (a FrostWatch key won't activate the Super Tool). If it still fails, send us the key and the exact message the app shows.
Activation binds a license to a device. If you've replaced a PC or reinstalled Windows and your plan's seats are full, email us with your key — we'll review the bindings and free the old device where the plan allows. Lifetime FrostWatch (unlimited devices) and the Super Tool's lifetime license don't have this problem in normal household/bench use.
Refunds
30-day money-back guarantee on every plan (1-Device, 3-Device, Lifetime). Email us within 30 days of purchase and we'll refund the purchase and lapse the license.
Sold through our Gumroad storefront; Gumroad purchases are covered by the refund terms shown on that product's checkout page. If something's wrong, email us first — a fix beats a refund for both of us.
Nothing is charged for coming-soon products today. Family Shield will launch with the same 30-day money-back guarantee; each product page will state its terms before its buy button goes live.
Email frizzlelogger@gmail.com with the product, the checkout email address, and (if you have it) your license key. That's all we need to find the order.
FAQ
By email, instantly. FrostWatch: our license server sends your key + download link when Stripe confirms payment. Super Tool: Gumroad sends your download + receipt. Keep that email — it's your proof of purchase and your key.
No — email only, at frizzlelogger@gmail.com. It's how a small team can give you answers from the actual builders instead of a script.
A pre-loaded USB Edition is coming; pricing isn't set yet. The download edition is portable — copy it to any stick you own today. Join the notify list on the Super Tool page.
They're approved products in active development. Each product page has a one-click “Notify Me” mail link — that's the whole list, one email at launch, no newsletter spam.
VirusGuard